Delivery is available only within EU countries.
We dispatch orders from Porto, Portugal, via CTT within 1-2 business days after payment confirmation. The delivery cost and time are based on CTT rates, typically ranging from €4 to €10. Delivery usually takes 2-3 days within Portugal and up to 10 days within the EU.
If you are not completely satisfied with your Sol Jewelry purchase, we are happy to offer a full refund or exchange, provided the item is returned to us within 14 days of receipt.
Please keep in mind the following conditions:
- For hygiene reasons, we cannot accept returns on earrings unless they are defective.
- All returned items must be unworn, undamaged, and in their original condition.
- Exchanges are subject to product availability.
- Sol Jewelry does not refund shipping costs or any international taxes or duties paid on non-faulty items exchanged.
To arrange a return, please email us at sol.careservice@gmail.com, providing your name, address, product details, reason for return, and whether you would like a refund or an exchange.
All items must be returned in their original Sol Jewelry packaging. Please ensure the product is carefully packed and use a secure, trackable shipping method for your own protection.
Please note that the item remains your responsibility until it reaches us. We cannot accept responsibility for items lost or damaged in transit. Returns received after the 14-day period will only be refunded at our discretion.