Política de reembolso

Refund & Return Policy

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

Returns

We offer a 14-day return period, which means you have 14 days from the date the last item in your order is delivered to request a return. If the last day of the return period falls on a weekend or public holiday, the return period will be extended until the next business day.

To be eligible for a return, the item must:

Be unused, unworn, and in the same condition in which it was received;
Have all original tags attached;
Be returned in its original packaging;
Be accompanied by proof of purchase.

Items that are damaged due to use, normal wear and tear, improper handling, or misuse are not eligible for return or refund.

To initiate a return, please contact us at sol.careservice@gmail.com or submit your return request through your customer account at:

https://shopify.com/93755244871/account

Returns should be sent to:

R. França Júnior 677 2ESQ
4450-040 Matosinhos
Portugal

Once your return request is approved, we will provide instructions on how to return your package.

The customer is responsible for arranging and paying for return shipping costs.

Items returned without first requesting a return authorization will not be accepted.

Return Processing Fee

We do not charge any restocking or return processing fee. No commission or deduction will be applied for accepted returns, except where required by law or if the returned item does not meet the eligibility conditions described in this policy.

Order Cancellations

Orders may be cancelled until the order has been fulfilled.

If your order has already been fulfilled or dispatched, it can no longer be cancelled before delivery. However, where applicable, you may exercise your statutory right of withdrawal in accordance with applicable law and this Refund & Return Policy.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at sol.careservice@gmail.com so we can evaluate the issue and provide an appropriate solution.

Final Sale Items

Items marked as Final Sale are not eligible for return where permitted by applicable law. Nothing in this policy limits or excludes any statutory consumer rights, including rights provided under applicable European Union consumer protection legislation.

Gift cards are also non-refundable and cannot be returned.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return for the original product (if eligible). Once your return has been approved, you may place a new order for the desired item.

European Union 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing a reason. If the final day of this period falls on a weekend or public holiday, the withdrawal period will be extended until the next business day.

To qualify, the item must be unused, unworn, with all tags attached, in its original packaging, and not damaged due to use.

This right does not apply to products that are exempt from withdrawal under applicable law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Where required by applicable European Union law, any standard outbound shipping costs paid when placing the order will also be refunded. Additional shipping costs resulting from the selection of a delivery method other than our standard shipping option are not refundable.

Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at sol.careservice@gmail.com.